how to lose customers

Wow, I’ve been staggered by the amount of bad customer experience I’ve had this last week or so – I’m writing this entry partly as a personal exorcism and then I’ll summarise at the end what I would of done differently in their shoes.

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why i agree

… with the proposals to convert a medium size office block at lansdowne into a treatment centre.
(i’ll add a link to the echo article here later)

I totally understand why a lot of the businesses locally are worried about the proposal.

There are people in our society that need our help and yes, some of those may turn to crime/drugs, But… and it’s a very big but.. Most of the people who need this unit will be ‘normal’ people who are on the edge of alcoholism, or substance abuse. They’ll be living ‘normal’ lives, maybe have partners or children, who are we to alienate them further away from ‘normal’ society? Having a centre, this central, where they can drop in to get support has to be something rational human beings can understand the need for. Its not a drop in centre, in the sense anyone can just rock up and be seen. It’s for those who have a case worker already, its to assist the police prevent people turning into offenders.

This is a bit of a ramble as i can’t sleep, i’ll rewrite it soon to try n make it coherent.

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t-mobile singalong bournemouth square

In the interests of research, I thought I’d go down to the T-mobile flashmob singalong in Bournemouth square, to test drive the Flip Mino.

Anyone involved in marketing needs to be attending this kind of event, to see what motivates a crowd to turn up and participate with a brand in this way.

My camera work is pretty poor, but I’m sure it’ll improve as I get used to using the flip.

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more flashmobs and warpsauce

more flashmobs and warpsauce

Hello! I’ve got this video for you of the t-mobile flashmob in bournemouth square (please note not only did we do a railway station one first, we also did a mob in Bomo square first! Copying swines!!!)

Other stuff… we’re moving full speed on Warpsauce (Ableton Live related project)

warpsauce

Right now, its just an email form and a blog.

But what is ‘it’ going to be?

We’re building a site for users of Ableton Live (laptop performance software) to share and exchange warp files (control files you create to allow you to use files within Live) – it’ll include community approval of files and a few other clever things… but you’ll need to wait for more info on the blog.

If you use Ableton Live, or know someone who does – get them to sign up for a beta invite (July 6th), follow Warpsauce on twitter or read the Warpsauce blog.

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9 nifty net nuggets

I’ve noticed that the amount I post on the blog has declined with time, most of the information I share to my network, is now done via twitter and delicious… as a short message or a link with a comment.

It would be easy to forget that most people, probably don’t use all of those platforms. So, especially for those of you who don’t use twitter, or haven’t had a good butchers through my delicious bookmarks… I present: “9 nifty net nuggets”.

The top 9 (slightly random) website tools or articles that I highly recommend you check out.

Happiness as Your Business Model – so true. Hat tip to Neil Moodley for pointing me to this one, I love it. (It’s not as happy clappy as it sounds either)

50 Scientifically Proven Ways to Be Persuasive – absolutely inspired marketing stuff – go read it.

Local Government Association – banned words – full list – words to avoid (mostly) when writing content. The world would be a better place if some of these words/phrases ceased to exist!

Domai.nr – domain name search engine – a simply genius way of choosing the web domain name for your next project.

10 Youtube URL Tricks You Should Know About – don’t want recommendations at the end? How about if the clip you posted started 30secs in? You need these!

115 Marketing Strategies For Small Business – simply great. What it says on the tin.

The theory of reasoned action applied to social networking – behavioural psychology behind status updates – a must read for all!

960 Grid System – one for the designers/developers – a simple system to speed up and tidy up your web design.

Most Web Companies FAIL – great success/fail picture of “2.0” companies, really made me think.

Take 20 minutes and go visit the ones that interest you.
I promise you won’t regret it.

…and as a bonus (always promise something and then over deliver)

What’s the day? – just, because.

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so what do you do anyway?

so what do you do anyway?

Well, during the day I consult and train businesses on using things like Twitter, facebook, linkedin, myspace… you could call it the “social web”, I’m a firm believer that actually we’re witnessing a trend towards what I call the “real time web”.

twitter
click for my twitter account – work, not music related

Yes I do still DJ for FIREradio, dusk and Slinky (the club and the internet radio station) etc, hopefully I’ll put some more tunes out this year too.

So this brings me to the main reason for this post… I’m going to be making some changes to this (and luke-williams.co.uk) soon, so if it goes wonky… don’t panic!

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